Building SDAP – Patent Pending Technology For Better Call Quality

At CallHippo, we believe that “Customer Satisfaction is the key to business success.” So, we ensure that each of our customer feedback is heard and worked upon.

In response to the feedback from our customers, improving call quality and overall calling experience has been a major focus for us. As we worked on it, we wanted to innovate the traditional processes and bring something new, something better for our customers.

So, we built SDAP. SDAP – A Patent Pending Technology is engineered by CallHippo to enhance your Calling Experience and Call Quality in real-time.

Why we built it?

For teams that are widely spread, as most of us are now due to the COVID-19 pandemic, cloud-based VoIP solutions like CallHippo are more attractive. As it works on not just desktop phones but also most of the PCs and mobile devices, it offers flexibility and scalability. But the core metric that defines the success of cloud telephony is the call quality. If conversations are distorted or dropped, all other benefits of VoIP won’t mean much.

We understand that huge infrastructure goes into every single call with a variety of factors affecting it. Multiple systems align to get the optimal call quality.  Even a single misalignment results in bad calling experience.

So, we worked on this aspect and we succeeded in offering incredible voice quality through the development of SDAP.

Reference: Building SDAP – Patent Pending Technology For Better Call Quality