Every business needs a telephone system that reflects their work. A telephone system makes a company rise or fall in a matter of days. We have researched for you and accumulate information regarding the PBX system, and how it will help your business grow.
First, let’s know what a PBX phone system is?
The word PBX stands for Private Branch Exchange. It is a private telephone network that is used inside a company or organization for communication. By using different types of communication channels like VoIP, ISDN, or analog, the company employees can communicate within the company and with the outside world as well. When you compare it to a multi-line phone system or physical phone lines (PSTN), a cloud PBX allows you to have more phones. And users on the same network can make free phone calls saving good money to the company.
These phone systems have been successful phone systems for mid-size and large companies for a very long time. They are dependent on hardware and switches to route the calls. The device is installed in the telecom cabinet, which can be kept inside the office.
It has features that are very beneficial for multi-national companies like voicemail, auto-attendant, call transfer, call recording, interactive voice menus (IVR), dial-by-name directories, and ACD call queues. This system is sometimes called Centrix if used via virtual solution. And PBX can also be used as a hosted phone system.
This system uses open standards and interfaces, which makes them more flexible as compared to the traditional phone system. As the modern cloud PBX phone system is dependent on hardware, which is readily available, it is cost-efficient and way more comfortable to be replaced.
Due to the high flexibility level and being fully programmable, it lets the user add or remove features according to the usability.
Reasons why PBX is the next big thing your company should be using
It is high time that your business moves past the costly physical phone system and get friendly with a business phone system that is competitive and cheaper.
i) Save on your resources: Every organization dreams of having technology that saves its hard-earned time and money. A virtual PBX is just that. Stop investing in high startup costs when you can get double features and high quality at half price. Other than that, you don’t have to be saturated or make commitments for long-term with your service provider like other phone systems. Give your IT team time to excel for a change instead of debugging your phone system.
ii) PBX is quite handy: You have to make the decision, and the service provider will do the hard work. That is the nutshell of a virtual PBX system. You will not have to worry about regular maintenance, security, or upgrades as your service provider will always keep you in the loop with all of it.
iii) It has features that your old phone system won’t have: This system will give you first-hand access to the services and functionality that your previous service provider would charge ten times more for. This phone system will give you business wings as it has all the tools that will make your business grow and compete in the market.
With features like auto-attendant, your global customers will be impressed with the level of professionalism. If you have a small or medium-sized business, cloud PBX will make it look like any giant corporation.
iv) It is scalable: When you opt for virtual PBX, your company doesn’t have to worry about spending on new equipment. Instead, you can be stress-free as you will be getting more features and adding new phone lines without spending a fortune. And to top it all, your company will be using technology which is far from being obsolete.
What are the pros and cons of PBX
No comments:
Post a Comment